Shipping Policy
1. General Information
We currently ship within the United Kingdom (GB) only, using Royal Mail 2nd Class. Orders are processed and shipped within 1-2 business days, Monday through Friday, excluding public holidays. Once dispatched, delivery is estimated to take between 1-5 business days.
2. Shipping Rates and Fees
Free shipping is automatically applied to orders over £1.00.
3. Delivery Times
Our goal is to provide timely delivery for all orders, with an expected delivery window of 1-5 business days. Please note that delivery times are estimated and may vary slightly depending on location and unforeseen factors.
4. Tracking and Delays
Tracking information may be provided for certain orders. Once shipped, Card Chill is not liable for any delivery delays caused by the carrier. For any questions regarding delayed shipments, feel free to contact our team at office@cardchill.com or via form at Contact Us Page.
5. Order Issues
If there are any issues with your order or if items arrive damaged, please get in touch with our team within 7 days of receiving your order. Our team will work with you to resolve the issue promptly. Please also refer to Return and Refund Policy.
If you have any further questions regarding our Shipping Policy, please contact us at office@cardchill.com.