We’d love to hear from you! Whether you have questions about an order, need assistance, or are interested in business inquiries, feel free to reach out. You can contact us anytime at office@cardchill.com, and we’ll be happy to help you with any inquiries or concerns. Our team is here to ensure you have the best experience with Card Chill.
Deliveries
This and detailed address are also used in our Return Policy – more details – please contact us on email or via form above. Get in touch by post:
Card Chill Ltd
Tesla Court, Warple Way
Acton – London, West W3
Greater London
United Kingdom
We process all purchases within 24-48 hours, Monday through Friday. Once processed, your order will be shipped promptly, ensuring a smooth and efficient delivery. Delivery times depend on the shipping method you choose at checkout and your location. We strive to make sure your items are with you as quickly as possible!
About Us
We are Online Retailer Only – Please note that we are mail order only and do not have a retail shop at this address.
At Card Chill, we’re passionate about the world of trading cards! As an online-only retailer, we’re committed to bringing our customers the best in Pokémon and other TCG collectibles right to their doorstep. Our goal is to offer a wide selection of authentic, quality products with a seamless shopping experience. From hobbyists to seasoned collectors, our mission is to make card collecting accessible and exciting. While we don’t operate a physical storefront, our team is always here to support you through every part of your collecting journey. Reach out anytime—happy collecting!
All Parcels and Goods will be sent from the address below:
Card Chill Ltd (Limited)
Tesla Court, Warple Way
Acton – London, West W3
Greater London
United Kingdom
Opening Times: Mon-Fri 10am – 3pm
Fair Return Policy
We understand that sometimes returns are necessary. As our products are collectibles, returns are accepted only if items remain unopened and in their original condition. If you wish to return an item, please contact us within 14 days of receiving your order. We will guide you through the return process to ensure everything goes smoothly.
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